Returns & Exchanges
At Hatley, we want you to be completely satisfied with your purchase. If for any reason you are not happy, we offer a hassle-free return policy within 30 days of your original purchase date.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Place the unwashed and unworn items with original tags attached into the original shipping package or a sturdy box.
Label and Ship
Print the prepaid shipping label provided through our portal, attach it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse receives and inspects your return, we will process your refund back to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing